日本語
Contact
Mahjong Monsters / Pocosoft Inc.
For questions about the App, bug reports and feedback, please use our contact form.
Open the contact form (Google Forms, opens in a new tab)
The form is written in both Japanese and English. You do not need to sign in to a Google account. We reply to the email address you enter on the form.
We may not be able to reply to every message. Thank you for your understanding.
Deleting your data
You can ask us to delete the data Mahjong Monsters (Pocosoft Inc.) holds by sending a request through the contact form. The App has no accounts, so we do not ask you for identity information when you make a request.
- Open the contact form
- Choose "Data deletion" for Type
- Write "Please delete my data" in the Message field (if you have issued a transfer code, include that code as well)
We process requests within 30 days and reply to the email address you entered on the form. Here is what is deleted and how long each kind of data is kept.
- Save data on your device (progress, the monsters and items you own, settings, player name): never sent to us, so we hold no copy. You can delete it from "Erase Data" inside the App (on iOS this also deletes the copy in iCloud). Uninstalling the App also removes the data stored on your device.
- The encrypted save data held for a transfer code: deleted as soon as it is loaded on the new device. To have it deleted before it is loaded, send us the transfer code using the steps above. It is kept for 10 days from issue; after that it can no longer be read and we delete it.
- Crash and error reports (Firebase Crashlytics): we attach nothing that identifies you, so we cannot single out or delete one person's reports. Google deletes them automatically after 90 days by default.
- Advertising data (Google AdMob): we store none of it. You can reset or delete your advertising ID in Settings → Google → Ads on your device. Google's retention follows Google's own policies.
- What you write on the contact form (reply-to email address, type, message, and optionally your device, OS version and app version): you can ask us to delete it with the steps above. Even without a request, we delete it within one year of replying.
Before you write
- How to play is covered in the guide, and common questions in the FAQ.
- For a bug report, it helps to fill in the last field of the form with your device, OS version and app version (shown on the My Page tab in the App).
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